Villa Panorama Secret Valley Cyprus
 
  BOOKING TERMS You can download a PDF copy of the Booking Terms here    
 

1. Contract of hire
All bookings accepted are subject to the following conditions, which are deemed to be accepted in full by the hirer and all persons in the party. Availability must be checked by telephone or email and you will be given a provisional booking. The booking form can be sent by post or email and would be deemed to be accepted once payment and the booking form have both been received.

2. Booking deposit
A non-refundable booking deposit of 30% of the total rental is required to secure your booking. You can pay by bank transfer or cheque. If your booking is made within 8 weeks or less of your departure date, it must be accompanied by the full payment. Your booking is only confirmed upon receipt of your payment and booking form and this will be confirmed in writing.

3. Payment of the balance
The balance must be paid 8 weeks prior to the hire commencement date. This payment must include the extra £200 security deposit against any damage or breakages or the property being left in a unacceptable state. This £200 will be refunded within 2 weeks of completion of your holiday, less any cost of damages, breakages or loss of goods, extra cleaning needed. If we do not receive the balance by the seventh week prior to your commencement date we shall be entitled to cancel the booking without prejudice.

4. Bank charges for payments
You will be required to pay all bank charges incurred (including those charged by the owner's bank) when making payments. Also, when a security deposit is refunded direct to a non UK bank account, this will incur a bank charge of £10 unless it is to a Cyprus bank account.

5. What is included
Linen and towels (two hand towels and two bath towels in each bath/shower room). Linen & towels changed during stays of 2 weeks or longer. Beach/pool towels are not included but are available at a cost of £3 per towel per stay.

Water and electricity, including air conditioning/heating. Each air conditioning/heating unit is controlled to stay on for 2 hours, after which it must be switched on again.

Wi-fi internet.

6. Welcome Packs
Welcome packs are available on request including bread, milk, tea, sugar, coffee, bottled water etc - cost 30 euros, payable direct to the caretakers on arrival.

7. Occupancy
Only persons accompanying the named guest on the booking may occupy the property or use the pool. The property cannot be re-let or sub-let. Under no circumstances may more than the maximum number occupy the property,. The owners reserve the right to refuse admittance to the hirer and party if they are in breach of this condition. We do not accept pets in the property.

8. Cancellation by the hirer
Cancellation of booking must be in writing or by email. If this is 8 weeks or more prior to the holiday commencement date, only the deposit will be forfeited. If cancellation is between 4 and 8 weeks prior to the holiday commencement date, 75% of the full cost is to be paid. Less than 4 weeks, there will be no refund. It is a condition of booking that full insurance is taken out to cover cancellation.

9. Alterations or cancellation by us
In the unlikely event that the property becomes unavailable, the hirer will be offered a full refund. Any refund is restricted to the property hire costs and the owners are not liable for any cancellation or administrative charges for travel arrangements, etc.

10. Arrival and departure times
Occupation is from 4 pm on the day of arrival and the villa must be vacated by 10 am on the day of departure. If arriving in Cyprus before 4pm, luggage can be deposited in the covered car port at the owner's risk. A later time for your departure can sometimes be arranged with the caretakers (no more than two days before you leave) at a cost of half a day’s rental (including air conditioning if required) but only if there are no clients arriving the same day. Alternatively, the caretakers may be able to keep luggage at their house until departure at a cost of 15 euros for up to 8 hours i.e. until 6pm at the latest. You might wish to consider booking the extra day at the full rent to ensure you have the convenience of the facilities until you need to leave for your flight.

11. Keys and directions
Detailed instructions for key access and directions will be sent to you on receipt of the balance.

12. Complaints
In the unlikely event that you have a complaint about the property or its contents whilst on holiday, it must be reported immediately to Carol Symon. The owners will have no liability for any complaint not reported immediately or submitted after completion of the hire period. The caretakers must be given access to the property if you have a problem and you must agree to meet with them to discuss any situation which may arise. You must also formally confirm your complaint in writing to Carol Symon within 21 days of your return from holiday.

13. Hirer’s responsibility
The hirer is responsible for taking reasonable care of the property and its contents. Bath/hand towels should only be used inside the villa and not taken out to the pool area. At the end of the hire period, the property should be left in a reasonable state and its contents, including all equipment, furniture and utensils, etc. must be left clean and tidy which includes the crockery and cutlery cleaned and stored in the appropriate cupboards, and ensure that the cooker, microwave, fridge and barbeque are clean. All breakages must be reported no matter how small. The hirer shall ensure that no member of the party engages in any activity in or around the property or swimming pool, which may cause damage or offence to the neighbours. The hirer shall also ensure that all rubbish is cleared away from the property and placed in the communal dustbins. We rely upon the goodwill of our guests whose co-operation we greatly appreciate. Should the property be left in a poor condition, requiring more intensive cleaning, then this will be charged at £15 per hour and deducted from the security deposit.

14. Damage to the property and its contents
Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property and their guests. The hirer will pay for the cost of replacement or rectifying damage. 

15. Rights of access
The owners, our representatives, or subcontractors have the right to access the property at any time with due regard to the convenience of the hirer for the purpose of linen change, pool cleaning, gardening, and to carry out essential, or routine repair or maintenance work.

16. Responsibilities
Neither the owners nor any of our representatives can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness, swimming pool maintenance and failure of any public supply. Water may be restricted or even cut off by the local supplier.

17. Noise levels
In the event of building work taking place by local authority, developers or neighbours, it is important to note that the owners are not responsible for such work, and are unable to stop such work taking place, or control the levels of noise. This is also the same for neighbours' own dogs - we cannot be responsible for their barking.

18. Force Majeur
The owners regret that they cannot accept liability or pay any compensation where the performance or prompt performance of their contractual obligations is prevented or affected by ‘force majeur’. In these terms and conditions of hire, ‘force majeur’ means any event which the owners or the suppliers of the service(s) in question could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, quarantine, epidemics, weather conditions, government action or other events outside our control.

19. Insurance
The property hire does not include insurance for the hirer and their party. It is a condition of booking that insurance is taken out against cancellation, personal accident and medical and to cover your personal belongings whilst staying at the property. We will not be liable for any act, neglect or default on the part of any person nor any accident, damage, loss, injury, expense or inconvenience whether to person or property which the hirer or any other person may suffer or incur arising out of or in any way connected with the letting or resulting from any other cause whatsoever. 

20. Conditions abroad
European customs, habits and lifestyles may be different. Insects, including stinging/biting insects, ants, spiders and rodents do find their way into properties. Spiders can produce webs within 12 hours, and this does not indicate poor cleanliness. These are local prevailing conditions totally outside our control for which we cannot accept any liability. Cuts in water and electricity supplies may occur at any time without warning. Electricity supplies cannot always support several appliances being used simultaneously, and may fail if overloaded. We cannot be held responsible for technical problems with the property/facilities or technical/chemical problems with pools, or any problems with any electrical appliance as a result of interruption to the electricity supply. Also, remember, properties in Cyprus are built to Cyprus building specifications, not UK.

21. No smoking policy
The hirer agrees not to smoke, nor to allow smoking, inside the property at any time. If this is not strictly adhered to it will lead to a deduction from the deposit.